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How We Handle Your Account Information

Your privacy matters when you deposit through bKash, Nagad or Rocket and play on our platform. We collect only what we need to run your account, process payments and keep your lobby secure.

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449 bdt How We Handle Your Account Information
PRIVACY SUPPORT

How to Reach Us About Your Data

If you want to see what data we hold, correct a mistake in your account details, or ask us to delete your information after you close your account, our support team handles every request. Response times depend on the complexity of what you ask for, but we aim to confirm receipt within one business day.

Live Chat Open the chat bubble in the bottom corner of any page and tell the agent you want to discuss your privacy rights or request a copy of your data. Available when you are logged in.
Email Support Send your data request or privacy question to our support email. Include your account mobile number so we can verify your identity before sharing any information with you.
Account Settings Log in and go to account settings to update your mobile number, change your password, or close your account. Closing your account triggers our deletion process for personal data within the retention window.
DATA PRACTICES

How We Protect and Use Your Information

We encrypt payment details when you deposit via bKash, Nagad or Rocket, and we store account passwords as hashed values so no one on our team can read them. Session cookies keep you logged in when you switch from slots to live tables, and analytics cookies show us which pages load slowly so we can fix them.

Encrypted Transactions

Every bKash, Nagad and Rocket deposit passes through an encrypted channel. Your PIN and payment app credentials never reach our servers; the payment processor handles those directly and sends us only a confirmation code.

Cookie Use

Essential cookies keep your session active when you move between Roulette Speedway and King Cricket Live. Analytics cookies track page-load speed and error rates so we can optimise the mobile experience. You can block analytics cookies in your browser settings.

Data Retention

We keep your account records, deposit logs and game history for as long as your account is open, plus the period required by Bangladesh financial regulations. After that window closes, we delete or anonymise your data so it cannot be traced back to you.

Your Rights

You can request a copy of the data we hold, ask us to correct errors in your profile, or close your account and request deletion. Contact support with your account mobile number to start any of these requests, and we will verify your identity before proceeding.

Privacy Policy Questions

We collect your mobile number, the payment details you enter for bKash, Nagad or Rocket deposits, your device type and operating system, and your game activity inside the lobby. We use this to verify your identity, process withdrawals and prevent fraud.

Yes. Contact support with your registered mobile number and ask for a copy of your data. We will verify your identity, then send you a report showing your account details, deposit logs, game history and any other information we store.

We share your bKash, Nagad or Rocket transaction details only with the payment processor handling that deposit or withdrawal. We do not sell your data to advertisers or third parties. Game studios embedded in the lobby may collect session data under their own privacy terms.

We retain your account records for the period required by Bangladesh financial regulations, then we delete or anonymise your data. If you want faster deletion, contact support and explain your request; we will review it based on our legal obligations.

Essential cookies keep you logged in when you switch games. Analytics cookies track page speed and error rates. You can disable analytics cookies in your browser, though some performance features may not work as well without them.

Log in and go to account settings. You can update your mobile number, change your password, or close your account from there. If you forget your password, use the reset link on the login screen and we will send an OTP to your registered number.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.